Returns Policy
🛍️ Returns Policy
At Bestway Bar & Restaurants, including our brands Speedway Bali, Buzz Bakehouse, The Bali Pie Guys, Pearl Cakes, and our e-commerce site speedwaybali.com, we take pride in our products and customer satisfaction. We stand behind the quality of our offerings, and for over 15 years, our customers have enjoyed our products. If you are unsatisfied for any reason, please contact us at:
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)
📧 speedwaybali@gmail.com
🔄 Returns & Refunds
❌ Non-Returnable Products
🚫 Perishable products cannot be returned.
📦 All items purchased from our online store are sold on a non-returnable basis, unless defective.
✅ Please verify your order upon receipt. If you receive an incorrect item, DO NOT OPEN IT. We do not accept returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.
📦 Damaged or Defective Products
📢 We take precautions to minimize breakage during transit, but some food items may experience damage. If your product arrives damaged or contaminated, please contact us immediately, and we will work to resolve the issue.
🛒 If your product was not purchased directly from Bestway Bar & Restaurants (e.g., grocery store or vendor), please contact the original place of purchase with your sales receipt.
⚠️ Do not return any food products without contacting us first for specific return instructions.
🛠️ Eligible Returns
If your product is defective, damaged, or contaminated, you may request a return within 3 days of receiving your order for an exchange.
💰 Refunds & Exchanges
We DO NOT OFFER REFUNDS in the following cases:
❌ Change of mind
❌ Products that have been opened, tampered with, or are not in their original condition
❌ Incorrect orders made by the recipient
✅ If a return is approved, a credit will be issued within 5 days of receiving and inspecting the item.
🍽️ Taste Preferences
🔎 Due to varying personal taste preferences, we do not offer refunds or replacements for products that are “not quite to your liking.”
⏳ Late or Missing Refunds
If you haven't received your refund after 5 days, please:
🔹 Check with your bank or credit card provider (processing times vary).
🔹 If the refund is still not received, contact us at speedwaybali@gmail.com.
🎁 Gift Returns
🎀 If the item was marked as a gift when purchased and shipped directly to you, a gift credit will be issued upon return.
🎁 If the item was not marked as a gift, the refund will be issued to the original purchaser.
📦 Shipping Returns
🚛 Do not ship any items unless instructed by our Customer Service team.
📦 Customers are responsible for return shipping costs, which are non-refundable.
📍 If returning an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
🔄 Substitution Policy
📌 We strive for consistency in our products, but due to demand and supply limitations, some items may be unavailable.
✔️ In such cases, we reserve the right to substitute an item of equal or greater value at no additional cost, without prior notice.
📩 For any further assistance, please reach out to our customer service team:
📧 speedwaybali@gmail.com
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)
At Bestway Bar & Restaurants, including our brands Speedway Bali, Buzz Bakehouse, The Bali Pie Guys, Pearl Cakes, and our e-commerce site speedwaybali.com, we take pride in our products and customer satisfaction. We stand behind the quality of our offerings, and for over 15 years, our customers have enjoyed our products. If you are unsatisfied for any reason, please contact us at:
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)
📧 speedwaybali@gmail.com
🔄 Returns & Refunds
❌ Non-Returnable Products
🚫 Perishable products cannot be returned.
📦 All items purchased from our online store are sold on a non-returnable basis, unless defective.
✅ Please verify your order upon receipt. If you receive an incorrect item, DO NOT OPEN IT. We do not accept returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.
📦 Damaged or Defective Products
📢 We take precautions to minimize breakage during transit, but some food items may experience damage. If your product arrives damaged or contaminated, please contact us immediately, and we will work to resolve the issue.
🛒 If your product was not purchased directly from Bestway Bar & Restaurants (e.g., grocery store or vendor), please contact the original place of purchase with your sales receipt.
⚠️ Do not return any food products without contacting us first for specific return instructions.
🛠️ Eligible Returns
If your product is defective, damaged, or contaminated, you may request a return within 3 days of receiving your order for an exchange.
💰 Refunds & Exchanges
We DO NOT OFFER REFUNDS in the following cases:
❌ Change of mind
❌ Products that have been opened, tampered with, or are not in their original condition
❌ Incorrect orders made by the recipient
✅ If a return is approved, a credit will be issued within 5 days of receiving and inspecting the item.
🍽️ Taste Preferences
🔎 Due to varying personal taste preferences, we do not offer refunds or replacements for products that are “not quite to your liking.”
⏳ Late or Missing Refunds
If you haven't received your refund after 5 days, please:
🔹 Check with your bank or credit card provider (processing times vary).
🔹 If the refund is still not received, contact us at speedwaybali@gmail.com.
🎁 Gift Returns
🎀 If the item was marked as a gift when purchased and shipped directly to you, a gift credit will be issued upon return.
🎁 If the item was not marked as a gift, the refund will be issued to the original purchaser.
📦 Shipping Returns
🚛 Do not ship any items unless instructed by our Customer Service team.
📦 Customers are responsible for return shipping costs, which are non-refundable.
📍 If returning an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
🔄 Substitution Policy
📌 We strive for consistency in our products, but due to demand and supply limitations, some items may be unavailable.
✔️ In such cases, we reserve the right to substitute an item of equal or greater value at no additional cost, without prior notice.
📩 For any further assistance, please reach out to our customer service team:
📧 speedwaybali@gmail.com
📞 +62-877-7117-7827 (8:30 AM - 5:00 PM WIB)